Privacy Policy

Last updated: September 28, 2026

This Privacy Policy explains what information SolsticeHub ("we," "us," "our"), operated by [business legal name], collects and how we use it.

1. Information we collect

• Order information: your email address, the products you bought and your order history.
• Payment information: payments are processed by third-party providers such as Stripe. We never see or store your full card details.
• Discord information: if you join or verify in our Discord server, we receive your Discord username, user ID and avatar. Our verification service may also collect your IP address and approximate location to block fake and duplicate accounts.
• Technical information: IP address, browser and device information, used to deliver licenses, prevent fraud and protect our products.
• Support messages: anything you send us when you ask for help.

2. How we use your information
We use your information to deliver your products and licenses, provide support, prevent fraud and license abuse, and send important order updates. We only send marketing emails if you've opted in, and you can unsubscribe at any time.

3. Who we share it with
We don't sell your personal information. We only share it with services that help us run the store, including our storefront and checkout provider (SellAuth), payment processors, our Discord verification service (RestoreCord) and Discord. We may also share information when the law requires it.

4. Cookies
Our website uses cookies that are needed for things like your cart and login. If we use analytics cookies, we'll ask for your consent where required.

5. How long we keep it
We keep your information for as long as we need it to provide our products and support, and to meet legal and accounting requirements.

6. Security
We use reasonable measures to protect your information, but no online service is completely secure.

7. Your rights
Depending on where you live, you may have the right to access, correct or delete your personal information. To make a request, contact us at [support email].

8. Children
Our products are not intended for children under 13, and we don't knowingly collect their information.

9. Changes
We may update this policy from time to time. The latest version will always be on this page.

10. Contact
Questions? Contact us through our Discord.